We are CyberFortress - The Recovery People

CyberFortress is a global company that makes it simple to rapidly and reliably backup and recover any data to prevent damage to the business. Data is stored in secure, geo-redundant facilities, and our suite of solutions enables our data recovery experts to create a custom, comprehensive solution for any size organization. Whenever a customer needs data recovery, they receive personalized support from a human being every hour of every day of the year. For more information visit our website: https://www.cyberfortress.com

About The Role:

You’ll be helping us build and foster relationships with existing and new partners by interacting with them daily via phone calls, live chats, and service tickets to provide information in response to inquiries about our products and to resolve technical issues. You’ll be expected to display excellent troubleshooting abilities by using logic and reasoning to identify the strengths and weaknesses of potential solutions then coming to a timely conclusion to effectively communicate to the customer. You will work on a small team of highly engaged and motivated individuals who are passionate about solving problems and being available for customers and each other. You will have the support of your peers and are expected to support your peers in return.

Qualifications:

  • Over 2 years of experience in customer service role related to technical support
  • A team player. You enjoy sharing your knowledge, dividing labor, and learning from others
  • An advanced level of experience working with Windows and Mac desktops/laptops
  • Demonstrated experience in problem solving and critical thinking
  • Excellent communication skills in both written and verbal form
  • Loves learning about customers’ problems and finding solutions for them
  • A self-motivated individual who works well with little direction

CyberFortress Core Values:

Our core values aren’t just words on a page. They form the foundation of how we operate as individuals and a company.

  • People First: We provide the opportunity for everyone to do meaningful work with people they love to work with.
  • Humble and Driven to Results: We “roll up our sleeves” and are willing to pitch in when and where it is needed.
  • Why and Whats Next: We let curiosity continue to ask the next question until we have a clear picture of a great outcome.
  • Act on the Truth: We speak up, get to the facts of the situation, and make the hard decisions in a healthy way.

Our Commitment to a Total Rewards Package:

All work and no play is no way to live. At CyberFortress, we believe in fair pay and fair play. That means we pay competitive salaries and make sure that everyone has plenty of time for life, family and friends outside of the office.

  • Competitive salary.
  • Company paid benefits such as Healthcare, Dental, Vision, Disability, and Life.
  • Generous 401k matching.
  • Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire.
  • Paid time off.
  • Volunteer time off.