We are CyberFortress - The Recovery People

CyberFortress is a global company that makes it simple to rapidly and reliably backup and recover any data to prevent damage to the business. Data is stored in secure, geo-redundant facilities, and our suite of solutions enables our data recovery experts to create a custom, comprehensive solution for any size organization. Whenever a customer needs data recovery, they receive personalized support from a human being every hour of every day of the year. For more information visit our website: https://www.cyberfortress.com

About the role:

As Information Systems Director, you will own all CyberFortress operational Systems related to go to market functions, customer support as well as finance and billing. Responsibilities will include the overall architecture, security, performance, and reliability of those mission critical systems.

Communication skills are key to success in this role. You will work with leaders across the entirety of the business, with particular emphasis on revenue driving functions (i.e. Sales, Finance, CS) to ensure that CyberFortress systems are aligning with and can support the overall goals of the business.

Job Duties:

  • Participates in planning and designing technologies to meet the growing needs of the business.
  • Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
  • Provide leadership and influence on the vision, and direction for the development of a Business Enterprise System that supports the company's business objectives and requirements for CRM, Billing / Finance as well as Customer Support Systems
  • Select and build strong teams through formal training, diverse assignments, and coaching, mentoring, and other development techniques
  • Responsible for identifying internal and external information security risks; performing risk assessments and cost benefit analysis to determine appropriate level of security controls for monitoring IT systems and other document processing systems.
  • Maintain role as technical expert for business information and security policies, practices and procedures; ensure information security policies, procedures and updates are communicated appropriately.
  • Collaborate with the vendor support teams, lead cloud architectural design discussions, and advocate for architectural design applications and implementation for back office and revenue generating functions.
  • Manage the selection, evaluation, contracting, and integration of externally available SaaS tools, software, and data to deliver business solutions.
  • Direct and manage through analysis, planning, design, development, testing, installation, and maintenance of support systems for business areas.
  • Manage and develop project cost estimates, benefits and assessment of potential project risks.
  • Manage projects, people, customer expectations, and business priorities to achieve internal customer satisfaction.
  • Manage budgets, plans and expenses; will have cost center responsibilities

CyberFortress Core Values:

  • People First: We provide the opportunity for everyone to do meaningful work with people they love to work with.
  • Humble and Driven to Results: We “roll up our sleeves” and are willing to pitch in when and where it is needed.
  • Why and Whats Next: We let curiosity continue to ask the next question until we have a clear picture of a great outcome.
  • Act on the Truth: We speak up, get to the facts of the situation, and make the hard decisions in a healthy way.

Qualifications:

  • 3+ years of experience interacting strategically with leaders from marketing, software development, sales, customer support, and product management.
  • Strong organizational and office technology skills.
  • Advanced background with ERP systems.
  • Ability to work with mathematical concepts.
  • Experience managing and leading a team as well as interacting with the executive levels of the business.
  • Proficient in IT systems terminology.
  • Advanced experience in data encryption.
  • Bachelor’s degree in computer science or related field.
  • Tech savvy and passionate about building products.
  • Track record of using qualitative and quantitative data to prioritize and drive decision-making.
  • Proficient in productivity applications such as Microsoft Office, Project or Asana.
  • Comfortable using collaboration and CRM tools such as Slack, JIRA, Aha and Salesforce.
  • Metrics-driven: Strong analytical and synthesis skills are a must, including the ability to absorb and process large amounts of data into actionable information.
  • Experience with best practice agile scrum development and lean startup principles.
  • Curious and comfortable holding professional conversations with our target buyers and users.
  • Must be a strong writer and public speaker in front of large, senior groups.
  • Pragmatic Institute Certified (PMC) III or higher would be ideal

CyberFortress Core Values:

Our core values aren’t just words on a page. They form the foundation of how we operate as individuals and a company.

  • People First: We provide the opportunity for everyone to do meaningful work with people they love to work with.
  • Humble and Driven to Results: We “roll up our sleeves” and are willing to pitch in when and where it is needed.
  • Why and Whats Next: We let curiosity continue to ask the next question until we have a clear picture of a great outcome.
  • Act on the Truth: We speak up, get to the facts of the situation, and make the hard decisions in a healthy way.

Our Commitment to a Total Rewards Package:

All work and no play is no way to live. At CyberFortress, we believe in fair pay and fair play. That means we pay competitive salaries and make sure that everyone has plenty of time for life, family and friends outside of the office.

  • Competitive salary.
  • Company paid benefits such as Healthcare, Dental, Vision, Disability, and Life.
  • Generous 401k matching.
  • Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire.
  • Paid time off.
  • Volunteer time off.