Senior Systems Engineer

We are CyberFortress - The Recovery People

CyberFortress is a global company that makes it simple to rapidly and reliably backup and recover any data to prevent damage to the business. Data is stored in secure, geo-redundant facilities, and our suite of solutions enables our data recovery experts to create a custom, comprehensive solution for any size organization. Whenever a customer needs data recovery, they receive personalized support from a human being every hour of every day of the year. For more information visit our website: https://www.cyberfortress.com

About the Role:

  • Reporting to the Manager of NetOps, you will be working with a highly experienced team of engineers working on both long-term projects and day to day tasks. As one of the technical leads for the team, you will be expected to manage your own projects, communicate effectively and also be a technical resource for others in the team. You will be an empowered Engineer that will help drive the direction of technical solutions and ultimately the product.

Responsibilities:

  • Administer, monitor and troubleshoot 1000+ Windows desktop and server systems in a multi-platform, geographically dispersed environment
  • Build, install, troubleshoot, and maintain server, networking, and storage systems in a multi-platform environment
  • Comprehensive understanding of VMware, and other virtualization technologies
  • Deep understanding of SAN and NAS devices, Nimble, Dell, Equal;ogic
  • Provision and administer DRaaS, BUaaS and IaaS
  • Coordinate maintenance, replacement and repair of server, networking, storage, and supporting systems globally
  • Work closely with the Development Team on product builds, upgrades, deployments, and fixes
  • Responsible for configuring and troubleshooting routing within a multi-site datacenter
  • Required to provision and configure VLANs and IP Subnets in existing environment
  • Responsible for configuring firewall security policy within the existing environment
  • Responsible for supporting the network for multiple service platforms remotely
  • Responsible for local inventory, maintenance, and license management
  • Responsible for creation and maintenance of published documentation such as operations manuals, rack diagrams and photos, floorplans, and contact information
  • You will be responsible for the automated deployment of all updates and upgrades for the monitoring solution
  • Be an escalation point for SQL related issues (queries, stored procedures, basic health monitoring)
  • Work with Technical Support team to manage corporate enterprise customers in providing quick resolution
  • Identify and develop new deployment tools where there are currently gaps in automation
  • Perform monthly Windows Patching
  • Act on alerts that are produced by the monitoring solution as well as escalations from other product teams
  • Responsible for fulfillment, update, resolution and closure of tickets assigned in the service request tracking system.
  • Other tasks as assigned by management
  • Manage and participate in 24x7 support and on-call rotation
  • Adhere to standards (e.g. naming conventions, system configuration, methods and practices, etc.) for server assets
  • Promote teamwork within the team and foster cooperation with other groups and departments
  • Prepare SLA’s, policies, escalation and maintenance procedures for servers and related systems
  • Prepare project documentation, status reporting, policies, procedures and reports assigned by management
  • Demonstrate initiative and dedication as well as an ability to work independently once general direction is given
  • Communicate information through effective written and oral communication and presentations
  • Participate in change control and production control processes

Qualifications:

  • 7+ years’ experience working in a DevOps/Sysadmin team
  • 5+ years hands-on hardware configuration experience in a multi-platform environment (UNIX, Linux, Widows Server) with at least 2+ years of System Administration experience
  • Experience working in a multi data centers environment
  • Experience with Fortinet and Cisco ASA NGFW
  • Experience with Managed Switches (Preferably Extreme Networks)
  • General routing proficiency, Static and Dynamic Routing
  • Experience with VPNs
  • Experience with 2FA
  • TCP/IP Good understanding of the OSI model
  • Demonstrated project management skills and the ability to work in an agile environment
  • A deep understanding of Windows and Linux fundamentals.
  • Database maintenance (Microsoft SQL), profiling, diagnostics, troubleshooting, performance optimization, bench marking and monitoring
  • Experience implementing Application monitoring solutions (New Relic, Zabbix, Solar Winds, etc.)
  • Experienced in writing scripts to perform various automations (Ruby, Perl, Python, MS Batch, MS PowerShell) a plus
  • Excellent spoken and written communication skills are required. Candidate must be proficient in MS Office with an excellent knowledge of PowerPoint and Excel
  • Candidate must be self-starter and capable of working on several projects and efforts simultaneously
  • Computer Science Degree Required or equivalent experience

CyberFortress Core Values:

Our core values aren’t just words on a page. They form the foundation of how we operate as individuals and a company.

  • People First: We provide the opportunity for everyone to do meaningful work with people they love to work with.
  • Humble and Driven to Results: We “roll up our sleeves” and are willing to pitch in when and where it is needed.
  • Why and What's Next: We let curiosity continue to ask the next question until we have a clear picture of a great outcome.
  • Act on the Truth: We speak up, get to the facts of the situation, and make the hard decisions in a healthy way.

Our Commitment to a Total Rewards Package:

All work and no play is no way to live. At CyberFortress, we believe in fair pay and fair play. That means we pay competitive salaries and make sure that everyone has plenty of time for life, family and friends outside of the office.

  • Competitive data driven salary
  • Company paid benefits such as Healthcare, Dental, Vision, Disability, and Life
  • Generous 401k matching
  • Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire
  • Paid time off
  • Volunteer time off